Hi,
For a few months now I've been aware of a problems with my headlights. If you look at them they appeared to be badly scratched.
Anyway today I had the car serviced and asked the garage to have a look and see what they reckon. They confirmed my suspicion that the damage was on the inside.
They sought permission to proceed to replace them under warranty and were promptly refused on the basis of something called a TPI, this a summary of it:
"The headlights have an open ventilation system to accelerate the demisting of the glass. It is possible in certain circumstances, Fine dust penetrates and attaches to the glass of the headlights due to electrostatic charge that exists inside the glass, Thus making visible from the outside, This dust does not affect the light intensity of the headlight due to its design, And the headlight is prepared to minimise this effect. "
So, they install a headlight which has a design flaw, then issue a TPI which in their eyes removes any liability. Pretty low behaviour tbh.
Here is a light: (both are the same)
I plan to raise with SEAT tomorrow, appreciate any thoughts on how I should approach it.
thanks.
For a few months now I've been aware of a problems with my headlights. If you look at them they appeared to be badly scratched.
Anyway today I had the car serviced and asked the garage to have a look and see what they reckon. They confirmed my suspicion that the damage was on the inside.
They sought permission to proceed to replace them under warranty and were promptly refused on the basis of something called a TPI, this a summary of it:
"The headlights have an open ventilation system to accelerate the demisting of the glass. It is possible in certain circumstances, Fine dust penetrates and attaches to the glass of the headlights due to electrostatic charge that exists inside the glass, Thus making visible from the outside, This dust does not affect the light intensity of the headlight due to its design, And the headlight is prepared to minimise this effect. "
So, they install a headlight which has a design flaw, then issue a TPI which in their eyes removes any liability. Pretty low behaviour tbh.
Here is a light: (both are the same)
I plan to raise with SEAT tomorrow, appreciate any thoughts on how I should approach it.
thanks.