Originally posted by ZBOYD
This is a great shame, and has made me strongly consider my next car not being a SEAT, for the main reason i need to know when im spending xxxxxxx amount of money for a new motor, im also a valued customer who shouldn't have to feel second rate at another dealership just cause he didnt buy the car from them.
I was concerned about this when I bought my second Leon from Bournmouth, intending to have it serviced at Richardsons in Plymouth.
I had bought the first car at Richardsons but I was worried that the second would not get as good service...
I have since had the car in twice and they have been great both times. I'm in again on Thursday to get the new aerial fitted (or at least the anti-theft one removed).
I think this highlights the hit/miss nature of dealers. Some are excellent, some are pants. I don't think this is unique to Seat. I had the same experience with Mazda with good experiences at Coulby Newham and Plymouth and bad experiences at Newton Grange in Durham...
Hopefully the interest shown by dealers such as Bournmouth and Milton Keynes will help level the standard of customer care!