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Mine was mixed the guy looked after me when i was buying it got the car and noticed that there was no mupflaps on it was i was told there would be phoned up and the guy had left so they more a less told me that he shouldnt have even said about giving me mudflaps FOC. But David from seremoters has sorted me out a price and will be getting them ASAP
I've had excellent experiences with my main dealer in Liverpool.
I bought the car from them back in August and since have had it back in twice to have my boost pipes checked and to have wheel bearings and tyres replaced. The service has been great with them, they've sorted all my problems efficiently, even offering me tea and coffee while I waited for them to check things out!
They even looked after my old car in their lockup at the back while I was waiting for it to be taken off my hands!
I bought the car from them back in August and since have had it back in twice to have my boost pipes checked and to have wheel bearings and tyres replaced. The service has been great with them, they've sorted all my problems efficiently, even offering me tea and coffee while I waited for them to check things out!
They even looked after my old car in their lockup at the back while I was waiting for it to be taken off my hands!
I've had excellent experiences with my main dealer in Liverpool.
I bought the car from them back in August and since have had it back in twice to have my boost pipes checked and to have wheel bearings and tyres replaced. The service has been great with them, they've sorted all my problems efficiently, even offering me tea and coffee while I waited for them to check things out!
They even looked after my old car in their lockup at the back while I was waiting for it to be taken off my hands!
Good for you, obviously your dealers a saint as opposed to a sinner then! What's their name? I might give them try, that's why I'm specifically asking..
SEAT themselves are about average although it did take a while to get a new back seat cover for my Cupra as they couldn't source the part.
My dealer was awful though and one of the reasons why I was forced to sell the car after just over a year. It has also put me off SEAT for a long long time.
The warrenty isn't as good as say a Toyota either.
My dealer was awful though and one of the reasons why I was forced to sell the car after just over a year. It has also put me off SEAT for a long long time.
The warrenty isn't as good as say a Toyota either.
wingo
Guest
Its the Liverpool Seat dealers that I use!
www.liverpoolseat.com
On the other hand.. My housemate has a brand new Golf GT TDI and dropped it off at the VW dealer in Liverpool and they kept it for over two days to replace a tyre! Didn't even have a courtesy car for him..
The dealer makes a big difference towards your perception of the brand.
Just had my Audi in and no complaints whatsoever with the dealer service, my SEAT dealer (not part of the same dealer group) were hopeless, I could spend until Christmas writing a list of errors they made.
Ultimately the poor dealer service was one of the reasons I sold the car. It didn't help that the SEAT dealers near me are in funny places, there are dealers for probably 90% of car makes (including Lotus, Porsche and Maserati) within 3 miles of my house. Nearest SEAT dealer is 12 miles, the one I used 17 miles.
It was taking 3 hours out of the working day each time the car was in and each fault needed 3 trips. One to diagonse the fault, one to fix it and for them to have a second attempt at fixing the fault or fix something else they'd messed up. And most times they needed the car in for a full day, so I had to make 2 trips at 1.5 hours each per day when the car was in.
Just had my Audi in and no complaints whatsoever with the dealer service, my SEAT dealer (not part of the same dealer group) were hopeless, I could spend until Christmas writing a list of errors they made.
Ultimately the poor dealer service was one of the reasons I sold the car. It didn't help that the SEAT dealers near me are in funny places, there are dealers for probably 90% of car makes (including Lotus, Porsche and Maserati) within 3 miles of my house. Nearest SEAT dealer is 12 miles, the one I used 17 miles.
It was taking 3 hours out of the working day each time the car was in and each fault needed 3 trips. One to diagonse the fault, one to fix it and for them to have a second attempt at fixing the fault or fix something else they'd messed up. And most times they needed the car in for a full day, so I had to make 2 trips at 1.5 hours each per day when the car was in.
I'll agree with Street. Liverpool Seat have been particularly good with regards to Aftersales.
My G/F bought an Altea 2.0L FSI and I bought a Leon Cupra K1 within a couple of weeks of each other and despite a few small issues with the Altea, everything has been spot on.
One very minor issue though is that on the couple of occasions, when my G/F has required a courtesy car, the car that has been given was a staff pool car (green Ibiza) and had the smell of smoke in it plus a rather unfetching blob of chewing gum on the steering column. Not pleasant but nothing to consider a major issue because everything else has been excellent
My G/F bought an Altea 2.0L FSI and I bought a Leon Cupra K1 within a couple of weeks of each other and despite a few small issues with the Altea, everything has been spot on.
One very minor issue though is that on the couple of occasions, when my G/F has required a courtesy car, the car that has been given was a staff pool car (green Ibiza) and had the smell of smoke in it plus a rather unfetching blob of chewing gum on the steering column. Not pleasant but nothing to consider a major issue because everything else has been excellent
One very minor issue though is that on the couple of occasions, when my G/F has required a courtesy car, the car that has been given was a staff pool car (green Ibiza) and had the smell of smoke in it plus a rather unfetching blob of chewing gum on the steering column. Not pleasant but nothing to consider a major issue because everything else has been excellent
I was given a Leon Ecomotive when I needed one.. Was the one the aftersales manager was using at the time. Only needed it for the day thankgod as it was awful to drive compared to my FR!
Yeah courtesy / pool cars are always nasty. That said, the car prior to my Cupra was a MINI Cooper and I always got a MINI courtesy car. I got one that only had 400 miles on it one time, mine was in for repair (umpteenth time) so I got this courtesy car, we did a Lakes run with a bunch of other MINI's (ya know.. the Hardknott pass and hundreds of miles of other lanes) and the poor thing got redlined in almost every gear on many of the roads
Bet those pistons rings were sealed (prob needs a new engine now.
)
I've used Humphries Oxford, Listers Coventry, SMC Windsor, and Newbury SEAT and on sales I'd say to date Craig Anstiss at SMC is the best of the lot. For after sales ...... all pretty much a mixed bag for me, nothing exceptional, mostly very average.
Skoda dealers get better satisfaction than SEAT / VW / Audi. Can we all use them instead without affecting warranty whilst getting the cheaper hourly rate?
Skoda dealers get better satisfaction than SEAT / VW / Audi. Can we all use them instead without affecting warranty whilst getting the cheaper hourly rate?
Courtsey cars can be a mixed bag, my SEAT dealer was one of the worst.
I hate it that you always end up with a car with absolutely no fuel and either end up spending more than us use or play fuel guage lottery. Not much can be done I suppose otherwise dealers would spend a fortune on fuel. (this applied to all dealers though).
I had an Ibzia FR TDi when my Cupra was in for service which was great fun, made a nice change but I've had other cars that I would be embarrassed to give somebody to drive. They normally smelt of somebodies lunch, weren't clean and one had somebodies garden waste in the boot.![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
They also kept me waiting 30 mins once as they couldn't find the keys for the car blocking my courtsey car in. In dawned on them just to let me have another car until 2 seconds before they found the keys.
Had a BMW 3 series touring once when my Celica was a week of and needed some paintwork doing, the brakes were shot the salesman said there a bit of vibration on the brakes if you stamp on them hard. Which meant everytime you touch the brakes the whole car vibrates.
My Audi dealer apparently let you have any model you choose as long as they have one on demo and give them enough notice. I didn't ask for anything specifically but got an A4 140 TDi Auto last week which was nice but again not very clean.
I hate it that you always end up with a car with absolutely no fuel and either end up spending more than us use or play fuel guage lottery. Not much can be done I suppose otherwise dealers would spend a fortune on fuel. (this applied to all dealers though).
I had an Ibzia FR TDi when my Cupra was in for service which was great fun, made a nice change but I've had other cars that I would be embarrassed to give somebody to drive. They normally smelt of somebodies lunch, weren't clean and one had somebodies garden waste in the boot.
They also kept me waiting 30 mins once as they couldn't find the keys for the car blocking my courtsey car in. In dawned on them just to let me have another car until 2 seconds before they found the keys.
Had a BMW 3 series touring once when my Celica was a week of and needed some paintwork doing, the brakes were shot the salesman said there a bit of vibration on the brakes if you stamp on them hard. Which meant everytime you touch the brakes the whole car vibrates.
My Audi dealer apparently let you have any model you choose as long as they have one on demo and give them enough notice. I didn't ask for anything specifically but got an A4 140 TDi Auto last week which was nice but again not very clean.
Distinctly average to below average in my experience.
Have owned Fords, Citroens, Fiats & a Toyota as well as the SEAT over the last 15 years and I have to say SEAT dealers are probably the worst out of all of them.
Uninterested, borderline incompetent (at times)....sorry to say I cannot recommend them at all.
Have owned Fords, Citroens, Fiats & a Toyota as well as the SEAT over the last 15 years and I have to say SEAT dealers are probably the worst out of all of them.
Uninterested, borderline incompetent (at times)....sorry to say I cannot recommend them at all.
poor. nothing else to say. how's 14 after sales issues since buying a car in august. and constant messing about
In my opinion the SEAT Leon is the best looking car on the road today.
As far as SEAT UK customer relations are concerned my score starts with an S and ends with a T and their are four letters in this word.
Only let down even further by the initials AC keep clear. ( promises delivered my A!!!.)
Have to say though some of the Dealers try their best and they dont appear to get much support from SEAT UK. Bannermans Inverness have been great.
As far as SEAT UK customer relations are concerned my score starts with an S and ends with a T and their are four letters in this word.
Only let down even further by the initials AC keep clear. ( promises delivered my A!!!.)
Have to say though some of the Dealers try their best and they dont appear to get much support from SEAT UK. Bannermans Inverness have been great.
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Well, as mentioned when I had the MINI, everytime I needed a courtesy car, it was another MINI and was always spotless so I guess any SEAT dealer who may read this might make a note that clean cars are nice
On a side note, we're talking about SEAT Aftersales service. Like I said, Liverpool have been great but one thing I will say. SEAT Warrington... hell those loons haven't got a clue from the offset. I went in there before Liverpool SEAT popped up enquiring about a Cupra and the guy must have decided I was never going to have one (jeans, t-shirt, not clean shaven... but clean might I add) and pretty much dismissed me from the start.
He was completely uninterested. As the saying goes, never judge a book buy its cover. I may wear jeans and rock band t-shirts and decide not to shave for a couple of weeks.. don't mean I can't buy a car
On a side note, we're talking about SEAT Aftersales service. Like I said, Liverpool have been great but one thing I will say. SEAT Warrington... hell those loons haven't got a clue from the offset. I went in there before Liverpool SEAT popped up enquiring about a Cupra and the guy must have decided I was never going to have one (jeans, t-shirt, not clean shaven... but clean might I add
) and pretty much dismissed me from the start.He was completely uninterested. As the saying goes, never judge a book buy its cover. I may wear jeans and rock band t-shirts and decide not to shave for a couple of weeks.. don't mean I can't buy a car
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