Nocturnity
Guest
Hey,
I'm aware that Seat aren't exactly the best for after sales, but I'm getting really p*ssed off with my local dealer and was wondering whether it was worth a letter to Seat UK? Would it achieve anything? My problems are a bit of an essay so I'll try and bullet them for easier reading.
1. When I first bought the car I gave my dealer over 2 weeks heads up off when I wanted to collect the car - plenty of time for them to sort everything out. It wasn't ready on the date I agreed - a friday, neither the following monday.
2. When I collected the car there were so many scratches and dings, even though I'd put down a deposit on a 'mint' car. I'd also been told the wrong mileage - but I got them to drop the price in relation to this. The dealer buffed out all the scratches - but this meant another 30 mile journey back to them. But more annoyingly whilst me and my dad (he's a mechanic) were looking over the car, the salesman who was getting a big fat commision from my sale was chatting to a colleague whilst pointing at us and shaking his head - I can only imagine what he was saying. I wish I'd walked away at that point.
3. Within half a mile of the driving from the dealer - two warning lights on the dash. It may have only been the DPF and Tyre Pressure...but why weren't they sorted before I left!?
4. That brings me on to Seat's Pre-Sale Checks - I returned within two weeks to the dealer with two problems - I had the classic VW Group electric window fault (the rear window wouldn't close) and my O/S mirror was making a cracking noise when folding in/out which was a broken part inside. I managed to get a copy of the checks they did on my car and apparently they checked all the things that were broken on my car as well as a few other things which they couldn't possibly have checked.
5. I then returned a few months later in January - my windscreen was freezing on the inside because the Air Con was broken, having never used the Air Con (I bought it in the Autumn - why would I?) that could have been broken when I bought the car too. The dealer's method of repairing the problem infuriates me. The replaced the aircon unit, then to dry out the moisture built up in the car - They left it idling for over 6 HOURS! This used 100's of miles worth of my fuel that they never replaced and could have caused a lot of damage the the engine + turbo.
6. I have now just had the car serviced with them - I dropped the car off at 10am and said I'd be back to collect it around 5pm. I arrived back at 4.30pm and it was apparently out on a test drive to make sure everything was okay. I left the dealer nearly two hours later - it had been on an hour long drive over 20 miles (in rush hour traffic) and had been thrashed - 30mpg average - I dropped it off with 50+ mpg. They didn't apologise for my inconvience just handed me the wrong keys and gave me an invoice.
I am disgusted by their service and won't be trading with them again or buying another Seat.
Thank you for your time.
James
I'm aware that Seat aren't exactly the best for after sales, but I'm getting really p*ssed off with my local dealer and was wondering whether it was worth a letter to Seat UK? Would it achieve anything? My problems are a bit of an essay so I'll try and bullet them for easier reading.
1. When I first bought the car I gave my dealer over 2 weeks heads up off when I wanted to collect the car - plenty of time for them to sort everything out. It wasn't ready on the date I agreed - a friday, neither the following monday.
2. When I collected the car there were so many scratches and dings, even though I'd put down a deposit on a 'mint' car. I'd also been told the wrong mileage - but I got them to drop the price in relation to this. The dealer buffed out all the scratches - but this meant another 30 mile journey back to them. But more annoyingly whilst me and my dad (he's a mechanic) were looking over the car, the salesman who was getting a big fat commision from my sale was chatting to a colleague whilst pointing at us and shaking his head - I can only imagine what he was saying. I wish I'd walked away at that point.
3. Within half a mile of the driving from the dealer - two warning lights on the dash. It may have only been the DPF and Tyre Pressure...but why weren't they sorted before I left!?
4. That brings me on to Seat's Pre-Sale Checks - I returned within two weeks to the dealer with two problems - I had the classic VW Group electric window fault (the rear window wouldn't close) and my O/S mirror was making a cracking noise when folding in/out which was a broken part inside. I managed to get a copy of the checks they did on my car and apparently they checked all the things that were broken on my car as well as a few other things which they couldn't possibly have checked.
5. I then returned a few months later in January - my windscreen was freezing on the inside because the Air Con was broken, having never used the Air Con (I bought it in the Autumn - why would I?) that could have been broken when I bought the car too. The dealer's method of repairing the problem infuriates me. The replaced the aircon unit, then to dry out the moisture built up in the car - They left it idling for over 6 HOURS! This used 100's of miles worth of my fuel that they never replaced and could have caused a lot of damage the the engine + turbo.
6. I have now just had the car serviced with them - I dropped the car off at 10am and said I'd be back to collect it around 5pm. I arrived back at 4.30pm and it was apparently out on a test drive to make sure everything was okay. I left the dealer nearly two hours later - it had been on an hour long drive over 20 miles (in rush hour traffic) and had been thrashed - 30mpg average - I dropped it off with 50+ mpg. They didn't apologise for my inconvience just handed me the wrong keys and gave me an invoice.
I am disgusted by their service and won't be trading with them again or buying another Seat.
Thank you for your time.
James
