Warranty - Rattles / Squeaks

[wurzel]

Just been on the phone to the dealer to book car in to have rear door catch rattle to be looked at.

I have been informed that SEAT policy is only to investigate if the car is less than 6 months old & less than 6000 miles?

Fortunately my car is within 6 months old and hasn't quite covered 6000 miles yet but FFS. I'd love to see SEATs stance if another catch begins to rattle once the car is over 6 months old... Sorry sir it is wear & tear not a warranty defect... I don't think so, considering the rear doors have probably been open less than 15 times since I've had the car from new.

Has anyone else encountered this or is it a dealer issue?

Rant over.

 

[TimBarratt]

Yes I have encountered this with a boot rattle, I even spoke to SEAT UK on the phone. SEAT also will only investigate a problem a couple of times before they refuse to fix it under warrenty. In my case, even though the dealer admitted there was a problem they had taken so many attempts to fix it that SEAT refused to pay out anymore. In the end i went to another dealer and they fixed it under warrenty at the first attempt.

I found if that one dealer refuses it sometimes pays to take it to another dealer.

 

[Carnivor]

Absolute rubbish, what they are saying, I've had lengthy conversations with Trading Standards over issues with my car, whatever Seat says they're Policies are they still have to comply with UK Trading Standards. If a door latch is rattling its obviously worked loose thus a fault. Things that are classed as wear and tear are tyres, breaks, filters, etc, not door locks, these are a fundemantal part.

I have managed to get compensation out of Seat, wont go into to many details but my car is over 6months old and over 6k miles, got a couple hundred quid and a free service!

I would keep on bitching on and on and on to them, also speak to trading standards and explain your position, they are very friendly and love nailing multinational corportions.

Hopefully large companies will one day learn that hiding behind call centers and automated answer systems is having a detremental effect to the reputations they claim.

 

[wurzel]

I just find it laughable! I asked the receptionist if I could have a copy of this policy at which point she wasn't sure if she would be able to find a copy.

No doubt within the next 6 months it'll develop another rattle and I'll make damn sure its fixed under warranty.

Its a shame, in my opinion SEAT make some great cars, but there customer service seems absolute shi*e. I asked dealer a while ago if there was an update for the bloothkit, they didn't know what I was talking about, I then rang customer services who referred it to there techincal department and pointed me back at the dealer.

I lead a customer facing IT team, I'd be ashamed and embarrassed if we offered these levels of service.

 

[Ginge]

I just find it laughable! I asked the receptionist if I could have a copy of this policy at which point she wasn't sure if she would be able to find a copy.

No doubt within the next 6 months it'll develop another rattle and I'll make damn sure its fixed under warranty.

Its a shame, in my opinion SEAT make some great cars, but there customer service seems absolute shi*e. I asked dealer a while ago if there was an update for the bloothkit, they didn't know what I was talking about, I then rang customer services who referred it to there techincal department and pointed me back at the dealer.

I lead a customer facing IT team, I'd be ashamed and embarrassed if we offered these levels of service.

I think you will find that the dealers are just as peeved about SEAT when it comes to Warranty claims as we are. I believe it is very difficult for dealers to make warranty claims, so the dealers are prudent with all warranty claims because they don't want to be left with huge bills due to "Manufacturing" defaults.

SEAT UK and the factory are to blame in this instance, not the franchised dealers.