4.12 Can I use VAG-COM to retrieve my Radio Code to get it out of "SAFE" mode?
No, You'll need to get the radio code from your dealer (it should also be on a card that came with your car). Most likely, the dealer will need to connect their scan tool to your vehicle. Their tool then relays information from the vehicle to the headquarters to retrieve the radio code. VAG-COM cannot retrieve the radio code for you. In many cases, the radio will be in SAFE mode after disconnecting the battery, but it will automatically exit that mode after a period of time, as long as it is still installed in the same vehicle.