I'm not sure if anyone else is already aware of this but I only just found out this morning after speaking to SEAT UK customer care. Oddly I cannot seem to find anything about this in any warranty terms and conditions so it would be good if anyone else who knows about this can pipe up.
I've been told that if you want to make a claim under warranty then it is the customer's responsibility to inform SEAT UK customer care of the issue and get a case reference number. A dealer is not required to do this for you. If you do not do this then any work which you believe is being carried out under warranty by a dealer will not be officially logged at SEAT, so if you then have any ongoing issues with a particular problem, you won't be covered for any further work on the issue once the warranty expiry date has passed.
This has all stemmed from an electrical problem I have with my car. It first went into the dealer at the beginning of January and 3 visits later the dealer has still been unable to resolve the issue. Wanting to use another dealer to continue the repairs, I rang SEAT UK to ask them what work has already been logged with them for the problem I had. To my surprise, they told me that while there was a warranty replacement part listed against my car that was related to the problem I was having, there was no official open warranty case. As far as I was concerned, everything just gets handled by the dealer but it seems not.
What this means is that SEAT UK don't have my electrical issue logged as ongoing warranty work. My warranty expires at the end of next week and SEAT UK have explicitly told me that in order for any work to be continued on this particular problem beyond the expiry date of the warranty (should the problem continue after that), then I need to log a new warranty claim case with SEAT UK and get the issue verified by a dealer under an already open case as being something that is covered under warranty. This all needs to be done before my warranty expires (i.e. within the next week). The fact that another dealer has already done some work for the issue under warranty is apparently irrelevant as it wasn't done under an open case.
Furthermore, I have been told that if I choose to use a different dealer to continue the work (which I want to do due to the failure of the original dealer to fix the problem after 3 attempts) then my warranty claim may well be rejected if a new dealer I choose to use believes that the original dealer has broken something while carrying out the original repair work. I will also be liable for the initial diagnostic charge by the dealer if they reject the warranty claim. The fact that diagnostics has already been done on the car by a different dealer for the same issue is apparently irrelevant because it wasn't done under an open warranty claim case.
I've been told that if you want to make a claim under warranty then it is the customer's responsibility to inform SEAT UK customer care of the issue and get a case reference number. A dealer is not required to do this for you. If you do not do this then any work which you believe is being carried out under warranty by a dealer will not be officially logged at SEAT, so if you then have any ongoing issues with a particular problem, you won't be covered for any further work on the issue once the warranty expiry date has passed.
This has all stemmed from an electrical problem I have with my car. It first went into the dealer at the beginning of January and 3 visits later the dealer has still been unable to resolve the issue. Wanting to use another dealer to continue the repairs, I rang SEAT UK to ask them what work has already been logged with them for the problem I had. To my surprise, they told me that while there was a warranty replacement part listed against my car that was related to the problem I was having, there was no official open warranty case. As far as I was concerned, everything just gets handled by the dealer but it seems not.
What this means is that SEAT UK don't have my electrical issue logged as ongoing warranty work. My warranty expires at the end of next week and SEAT UK have explicitly told me that in order for any work to be continued on this particular problem beyond the expiry date of the warranty (should the problem continue after that), then I need to log a new warranty claim case with SEAT UK and get the issue verified by a dealer under an already open case as being something that is covered under warranty. This all needs to be done before my warranty expires (i.e. within the next week). The fact that another dealer has already done some work for the issue under warranty is apparently irrelevant as it wasn't done under an open case.
Furthermore, I have been told that if I choose to use a different dealer to continue the work (which I want to do due to the failure of the original dealer to fix the problem after 3 attempts) then my warranty claim may well be rejected if a new dealer I choose to use believes that the original dealer has broken something while carrying out the original repair work. I will also be liable for the initial diagnostic charge by the dealer if they reject the warranty claim. The fact that diagnostics has already been done on the car by a different dealer for the same issue is apparently irrelevant because it wasn't done under an open warranty claim case.
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