Bristol Seat

[FRNikki]

While i was in the prcess of buying my car i would have said they couldnt do more to help me.

But since buying my car Bristol Seat have gone from being really helpful to Fin shite!

They held onto my money that was being used to clear my old finance for 2 weeks which ultimately meant i was getting calls from blackhorse finance demanding money when Bristol Seat had it.

Since then i have had nothing but problems with the car and when i try to book it in they expect me to wait weeks for a courtesy car but in the same breath tell me not to drive mine! WTF??? how am i meant to get to work without one?

one of the guys on the service desk (i think hes the manager) is the rudest man i have ever met and they still have hold of my cars MOT certificate which ive been asking for for approx 3 weeks now, even when i showed up to collect it at the weekend i still didnt get it as it was locked in the sodding office!

I am only using them as its the closest dealer to me and while the car is under warranty they can keep having it back but the min the warranty runs out i will be going else where for the work to be done thats if i keep the car that long!

I have always had Audi's or VW's with no problems from the dealers what so ever, in fact the dealer managers have been known to give me thier cars if there are no courtesy cars available. Even though Seat come under the VAG group umbrella, Bristol Seat are putting me off buying another one!

 

[SimonFRTDI]

To back you up slightly (and because it would seem they do read these based on what was mentioned to you, so perhaps it will help the unsuspecting), i too had a good experience when buying the car.

The salesman (Gareth) was very good, not that the same can be said for his sarcastic counterpart (who I beleive is the same 'manager' you refer to).

However, the car was sent back for what I believe is the same issue as yours had just days after buying it and I was subjected to the smarmy 'you are just a civvy who knows nothing about cars' attitude by the service department.

To ice the cake, they then failed to register my ownership with the DVLA, so after forking out nearly £14k for the car, the thing still belonged to them and it was only me prompting them which got it submitted!

Needless to say, my car is now going to Holders, who have a much better reputation and is closer to home.

 

[BristolSEAT]

We are so sorry that your recent experience here has fallen so far short of your expectations. As a relatively new business we take customer satisfaction very seriously and, having already identified problems with certain staff members we parted company with the employees who caused you so much distress. We seek to assure you that we have a zero tolerance approach to poor customer service. We have a robust process for dealing with customer complaints but need to be alerted if something has gone wrong so that we can rectify the situation.
We would be pleased to hear directly from you to discuss the difficulties you have experienced, or to discuss how we can help you in the future. To this end please contact the email address shown below.
[email protected] and be assured that your concerns will be addressed promptly.

 

[putridmocha]

Gave up on that pretty quickly!