Ive just had a call from Seat to say the part will not be in until the 21st, yet another week of an unloackable and uninsured car fookin marvelous.....
as ive well and truly had enough ive gone to trading standards about this and they have forwarded my complaint onto consumer direct to look into for me, should be getting a call from them this afternoon... this is what ive sent, happy reading lol
To whom it may concern,
I am looking to make a complaint against the Seat dealer in Bristol due to poor customer service and selling me a unroadworthy car.
I have made a complaint to the dealer directly, nothing has been done. I've complained to Seat UK who forwarded on my complaint to the dealer and still nothing has been done and I am well and truly at the end of my tether, my stress levels have gone through the roof.
I bought my car, a Seat Leon FR from Bristol Seat in October 2009 for £12000, I was offered a life shine on my car to protect the paint work and the sales manager advised me this would be done for free. having read through my paperwork after the purchase he had actually incorporated the life shine fee into my finance package, something I was NOT advised of. Also the tech who applied the life shine lifted the gloss lacquer off of the bonnet and fuel cap leaving them with dull flat patches. This I rectified myself by having the front end of my car resprayed. Within the first 2 months of ownership it went into the dealer approx 6 times for the same
problem, the DPF wasn't functioning properly and causing the engine management light to come on. Every time it went in they would say it was fixed only to find that it wasn't and the light would come on a week or so later, highly irritating from my point of view as I was advised as soon as the light came on I couldn't drive it. On one occasion it went in for a DPF
problem I was handed the car back on a Saturday, 2 days after dropping it off to them, I was about to take my mum shopping when low and behold the light came back on, I hadn't even made it 2 miles away from the dealer. I drove the car back to the dealer to which they had the car back worked on it and it was because the car had not done a regeneration (kick out all the crap from the exhaust). A week or so later the light came back on again, by this time I was really losing my rag and insisted the car stay with the dealer until it was totally fixed and that if they couldn't fix it I would be having another car from the forecourt as a replacement. On another occasion while my car was in the care of the dealer the technicians took it on a 75 mile jolly over a 2 day period using 1/4 of a tank of fuel at my expense, after a number of complaints to the dealer they eventually gave me the money back for the fuel used but that didn't sort out the matter of them wracking up my mileage.
This
problem went on into the new year and it seemed like it was never going to be resolved.
My latest issue is that the door control unit has packed up, The issue was flagged up when the car was showing the doors were open when they weren't and the alarm kept going off at all times of the day and night. I have been advised by a Seat Breakdown technician this is a common fault on my model of car for 2006-2008 plates. it went into the dealer on 5th of Jan and for 3 days they held onto the car with no communication as to what was wrong with it and it was only when my boyfriend went into the dealer to find out what was wrong and what was going on that they contacted me to advise me the current situation. I had rang them on a number of occasions whilst they had the car only to be told they didn't know what was wrong. Turns out the part was on back order and that it was due in 13th of Jan. I advised I could not have the car back in an unlockable state as it would be uninsured and as I park it on a road I was worried about the risk of it being stolen. I was then advised that they wouldn't be in a position to have a courtesy car and that my only option was to have the car back. severely dis-satisfied with this I made a complaint stating that this was irresponsible of the dealer to hand the car back in such a state and if they kept hold of the car how would I get to work? the response I got was its not our responsibility to keep you mobile and that if you don't have the car back you will have to make your own way into work (in other words tough ****) I work 10 miles away from home, im not on a bus route and I need to get to landsdown every night to look after my horse so a car was essential but the dealer refused to give me one so I had no option but to take the car back. I was called on 12th Jan to tell me the part wasn't in, and it was due in on 13th. 13th came and no phone call, so I called the dealer to find out what was going on. Part had not come in, should be in 14th I was told. were now on the 14th and the part still isn't in, again they didn't call me to tell me this I had to call them. While all of this is going on I have made the decision to sell the car due to all of the issues ive had with it, im due to part exchange it this Saturday 15th with VW in Salisbury and Seat have said the part might be in Saturday morning, "MIGHT" be in! If the car is not fixed before I go to Salisbury VW will knock that off the value of my car as they would have to put it right before the sell it on which is money I CAN NOT lose.
As well as all of this my electronic wing mirrors have packed up on more than one ocassion which have had to be replaced more than once....
I am awaiting a call back from Seat to confirm the part will be in but if its not I don't know what im going to do.
I am SEVERELY unhappy with the dealer, the slack attitude of Seat and their inability to communicate with the customer or do anything to compensate for the situation I have been put in. I would like something done about this as im sure this will continue to happen to other customers as the dealer appears to not give a toss.
I look forward to hearing from you.
Kind Regards
Nikki
