Liverpool Seat

[mart280]

Hi all I'm a newbie on here, ok here is the story we sold my Seat Arosa on the 30th Nov to get a 2007 Seat Ibiza 1.4 Sport for my mum, when she first saw the car she loved it the style the color everything, on the day of picking the car up I noticed that the headlights were badly misted up inside and was assured by the sales guy Nick that it would go when the engine warmed up the engine warmed up but the headlights just got worse now it is full of condensation and water droplets this seems to be an obvious fault somewhere, the front fog lights also do not work which is not such a big problem but you would expect them to work for people to see you on a foggy day, and now we come to the bonnet of the car which looks like it has been pelted by stone chippings where we also noticed on the first day of bringing the car home there is a nice noticeable rust spot on the bonnet from where a stone has hit it from the previous owner (whoever that was) my mum paid for the paint protection package which was £199 which is supposed to protect the paint work but seeing this rust spot is just nasty and the car is only 2 years old, other point to make out the cup holder that is not working and now for the classic having the car 4 days things went wrong the warning lights start flashing I try to unlock the car with the remote key in total 6 times to try open the thing, what do I get to my surprise dead battery the car does not want to start, after phoning Liverpool Seat up and telling them that we were not going to pay out more money to have the car towed to their garage they sent the AA out to us to give the battery a boost, he said it is possible that the car being in a garage since October could of done this. Now this car my mum is happy with it she loves it but she wants these problems fixed, the car is being picked up on wednesday morning as my mum is working I am working and my dad is working, we talked to clair at the service department who said "oh yeah they will have to photograph the headlights so we make sure you dont get charged if they need replacing" erm I should think not as seeing as this car was bought on HP using Seat Finance my mum still can cancel if she so chooses to do so, also having that in mind the car also has a one year warranty also know as the Seat Approved Guarantee- All Component Cover, all we wnat is this car fixed and the paintwork sorted out, this should of been done when it was going through the 200 point check you guys do before you handed the car over to us, also the passenger side door panel looks like it has been removed at some point and replaced but not fixed on properly there is a few gaps where it has not been clicked back into place and the dash board on the same side looks like a panel there has also ben removed and not secured clicked into place properly, so please Liverpool Seat get the car fixed up right for my mum then she will be extreamly pleased after all she is paying good money for it.

 

[mart280]

Well car has come back fog lights working good stuff, headlights have been photographed and sent to seat uk so hopefully they will replace them considering we have only had the car 2 weeks, bonett still not happy they have just put little blobs of paint in where the stone chippings are and the rust spot is, remember this is only a 2 year old car and should not be like that, anyways have complained that this is unacceptable, have just had a phone call from Barry White who owns Liverpool Seat and he has now promissed us that after christmas that the entire bonett will be re-sprayed which is what we wanted in the first place and that the head light problem will be sorted the same time, so will update in the new year. I do hope that Liverpool Seat come through wih their promise to sort this out.

 

[liverpoolsteve]

Hi Martin,

Please can you call Barry, myself or Nick to get your bonnet resprayed.

Thanks

Steve

 

[mart280]

The car was taken by Seat on Friday morning to go and have it's bonnett resprayed and the headlights also to be replaced, we have had a phone call today from Seat to say that the car we be delivered back to us at 2:00pm this afternoon or sometime there after will update you all of the condition of the car and if the work has been carried out I hope it has then I can finally give Seat a thumbs up then hopefully enjoy owning the car. Will be back as soon as to let you all know the outcome.

 

[mart280]

Hi Martin,

Please can you call Barry, myself or Nick to get your bonnet resprayed.

Thanks

Steve

Thanks Steve for the quick reply to this matter, I will hopefully be giving you guys the thumbs up when the car is back today. Cheers.

Martin.

 

[mart280]

Ok to all who have been reading this final update, I am now going to recommend Liverpool Seat for Sales and Aftercare. Firstly I want to say a big thank you to the team at Liverpool Seat, Steve thanks for your quick reply and taking an interest in what the situation was and for advising to get the bonnet will be resprayed, thanks to the driver who took the rouble to pick the car up and deliver it back to us even in this bad weather, Barry thanks for all the trouble you took to rectify the situation of having the bonnet resprayed and the headlights replaced. I want to say 100% amazing service and aftercare from you guys, a big big thank you to you all in fixing the bonnet and the headlights, this car now looks like it has just left the showroom for it's first run on the roads, really 100% happy with the end result aftercare amazing, communication amazing, car 100% spot on amazing.
I am giving Liverpool Seat 5 gold stars and would now recommend them to anyone and everyone I see. Thanks again and yes we will now be booking it in for it's First Service and MOT in the next 10 months. Thanks again.