Hi all just brought a strut brace from strutbracer.co.uk off of ebay, and have a really bad experience, so just warning others of their attitude as you can see, and i've made nothing seem worse than what it was for the damaged bit, now sent back and awaiting reply
CONVERSATION STARTS FROM THE BOTTOM..
cheers all
There where a few more e-mails along the lines of abuse but i wont post that lets just say i would love to meet the aittiude individual..
FROM THEM
Hi
as I said to you before you returned it Rob, we do not refund any return postage like every other company.
I have checked over the brace and it is completely fine, there were a couple of very minor marks on it. We would have sorted this out by a discounted price had you kept the item.
The paint was fine as well.
Thanks
FROM ME
hi
i see you have refunded me the cost of the strutbrace, but was wondering
what about the cost of the postage??
FROM THEM
Hi
strutbracer
Unit 12A
Waterfoot Business Centre
Rossendale
Lancs
BB4 9HU
FROM ME
hi
well only cos i have been given the attitude so what is the return address?
FROM THEM
Hi
sounds like you have the attitude now Rob! all we have asked for is photos
of the damage so we can sort something out for you.
You seemed very uptight about the "damage" before but now you are saying
you cant be bothered to take a few pics? Doesnt make sense
Please return for a refund
FROM ME
hi
was going to but cant be bothered now, would rather buy one else
where and not get an attitude, where shall i send it then and will i get that
money refunded for sending it to you on top of what i have already paid
when you recieve item. it will be damaged as it was when i recieved the item?
FROM THEM
Hi
I thought you were getting me some pics?
> >we do not have a collection service sorry
> >
> >if you want a refund please return the brace to us new, undamaged, and
>in
> >original packaging
> >
> >Thanks
FROM ME
hi
i would rather you arrange someone to pick it up from mine please,
after thinking about it i'd rather you pick it up than resolve something
especially after the way i have been dealt with and the attitude towards me.
FROM THEM
ok many thanks, then we can decide how to sort it out for you
Best Regards
STRUTBRACER
FROM ME
will get pics for you tom
FROM THEM
Hi
please send me pics rob
Best Regards
FROM ME
how can you tell me there not damaged?? you cant even see the item front
of me, i must say im gob smacked at your attitude.
FROM THEM
Hi,
the goods are not damaged, if they are please send me some photos to
have a look at.
All the braces are manufactured using the same process and materials
Best Regards
STRUTBRACER
FROM ME
hi
fussy i hardly think so but if thats your attitude then fine you can arrange pick up im not paying postage for damaged goods.
rob
From: "STRUTBRACER" <[email protected]>
FROM THEM
Hi
it sounds like you are being very fussy and over the top to me!
Its only a strut brace! Never had a problem before in 1000's sold
If you are not happy please return it for a full refund
Thanks
Best Regards
STRUTBRACER
FROM ME..
hi
just recieved the item above, and am sorry to say i am not happy with the item one bit. i know it was late which was fair enough but the finish of it is awful there is lumps of metal all over where it has not been rubbed down properly and loads of chips all over the bar plus metal is inside and rolling around, gaps in the weld to, which sounds horrid.
i am really disappointed in the item and sorry to complain so much but instead of sending it back would you be willing to reinburse me some money on this item? or would you rather pick it up and
sort yourselves i can provide pictures if that would help
cheers rob
CONVERSATION STARTS FROM THE BOTTOM..
cheers all
There where a few more e-mails along the lines of abuse but i wont post that lets just say i would love to meet the aittiude individual..
FROM THEM
Hi
as I said to you before you returned it Rob, we do not refund any return postage like every other company.
I have checked over the brace and it is completely fine, there were a couple of very minor marks on it. We would have sorted this out by a discounted price had you kept the item.
The paint was fine as well.
Thanks
FROM ME
hi
i see you have refunded me the cost of the strutbrace, but was wondering
what about the cost of the postage??
FROM THEM
Hi
strutbracer
Unit 12A
Waterfoot Business Centre
Rossendale
Lancs
BB4 9HU
FROM ME
hi
well only cos i have been given the attitude so what is the return address?
FROM THEM
Hi
sounds like you have the attitude now Rob! all we have asked for is photos
of the damage so we can sort something out for you.
You seemed very uptight about the "damage" before but now you are saying
you cant be bothered to take a few pics? Doesnt make sense
Please return for a refund
FROM ME
hi
was going to but cant be bothered now, would rather buy one else
where and not get an attitude, where shall i send it then and will i get that
money refunded for sending it to you on top of what i have already paid
when you recieve item. it will be damaged as it was when i recieved the item?
FROM THEM
Hi
I thought you were getting me some pics?
> >we do not have a collection service sorry
> >
> >if you want a refund please return the brace to us new, undamaged, and
>in
> >original packaging
> >
> >Thanks
FROM ME
hi
i would rather you arrange someone to pick it up from mine please,
after thinking about it i'd rather you pick it up than resolve something
especially after the way i have been dealt with and the attitude towards me.
FROM THEM
ok many thanks, then we can decide how to sort it out for you
Best Regards
STRUTBRACER
FROM ME
will get pics for you tom
FROM THEM
Hi
please send me pics rob
Best Regards
FROM ME
how can you tell me there not damaged?? you cant even see the item front
of me, i must say im gob smacked at your attitude.
FROM THEM
Hi,
the goods are not damaged, if they are please send me some photos to
have a look at.
All the braces are manufactured using the same process and materials
Best Regards
STRUTBRACER
FROM ME
hi
fussy i hardly think so but if thats your attitude then fine you can arrange pick up im not paying postage for damaged goods.
rob
From: "STRUTBRACER" <[email protected]>
FROM THEM
Hi
it sounds like you are being very fussy and over the top to me!
Its only a strut brace! Never had a problem before in 1000's sold
If you are not happy please return it for a full refund
Thanks
Best Regards
STRUTBRACER
FROM ME..
hi
just recieved the item above, and am sorry to say i am not happy with the item one bit. i know it was late which was fair enough but the finish of it is awful there is lumps of metal all over where it has not been rubbed down properly and loads of chips all over the bar plus metal is inside and rolling around, gaps in the weld to, which sounds horrid.
i am really disappointed in the item and sorry to complain so much but instead of sending it back would you be willing to reinburse me some money on this item? or would you rather pick it up and
sort yourselves i can provide pictures if that would help
cheers rob
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